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Refund & Cancellation Policy

Effective Date: 19th December 2022

At Thinkscoop Technologies, we are committed to delivering the best services to our clients. This Refund & Cancellation Policy outlines the conditions and processes for requesting refunds or cancellations. Please read this policy carefully before engaging with our services.

1. General Overview

This policy applies to all services and products offered by Thinkscoop Technologies. By using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

1.1 Definitions

  • “We,” “Us,” and “Our”: Refer to Thinkscoop Technologies.
  • “You” and “Your”: Refer to the client, user, or entity purchasing our services or products.
  • “Services”: Refer to all offerings, including software development, consultancy, and other deliverables provided by Thinkscoop Technologies.

2. Refund Policy

2.1 Eligibility for Refund

Refunds may be issued under the following circumstances:

  • Service Non-Delivery: If Thinkscoop Technologies cannot initiate or deliver the promised service due to internal reasons.
  • Cancellation Within Grace Period: If the service is canceled within the grace period specified in the agreement or service terms.
  • Breach of Agreement: If Thinkscoop Technologies fails to meet the terms agreed upon, provided you notify us and allow reasonable time for remediation.

2.2 Exclusions

Refunds will not be issued in the following cases:

  • For partially delivered services where the work has already commenced.
  • If delays or non-delivery are caused by your failure to provide necessary information, feedback, or approvals on time.
  • For custom development services, consultation, or any product/services explicitly marked as “non-refundable.”
  • For promotional or discounted services.

2.3 Refund Process

If you qualify for a refund:

  1. Submit a Request: Contact us at [email protected] with your transaction details, reason for the refund, and supporting documentation.
  2. Verification: We will verify your eligibility based on our records and any agreement terms.
  3. Approval and Processing: If approved, refunds will be processed within 10-15 business days using the original payment method.

3. Cancellation Policy

3.1 Service Cancellation

  • Pre-Service Initiation: You may cancel services prior to the commencement of work by submitting a written cancellation request to [email protected].
  • Post-Service Initiation: For services already initiated, cancellations may incur a charge equivalent to the work completed up to the cancellation date.

3.2 Subscription Cancellation

  • Notice Period: Subscription cancellations must be made at least 15 days before the next billing cycle to avoid charges.
  • Immediate Cancellation: If you cancel immediately, you may forfeit any remaining duration of the current billing cycle without refund.

3.3 Custom Development Projects

For custom software or consultancy projects, cancellation requests will be evaluated based on:

  • The work completed at the time of cancellation.
  • Costs incurred for resources, tools, and third-party services.
  • Any pre-agreed milestones achieved.

4. No-Show or Non-Compliance

If you fail to comply with service requirements or remain unresponsive for a period exceeding 10 Days:

  • The service will be deemed completed, and no refund will be provided.
  • Thinkscoop Technologies reserves the right to close your service request or project without liability.

5. Special Terms for Digital Products

  • Digital downloads are non-refundable once delivered.
  • Refunds will not be provided for any issues resulting from your failure to meet system requirements or misuse of the product.

6. Exceptional Circumstances

  • Force Majeure Events: If circumstances beyond our control prevent service delivery, we will work with you to find an acceptable solution, which may include partial refunds.
  • Technical Errors: If a technical error on our part results in duplicate charges, you will be refunded for the duplicate transaction.

7. Dispute Resolution

If you disagree with a refund or cancellation decision:

  1. Contact Support: Submit a formal dispute via [email protected], explaining your concerns and providing evidence.
  2. Resolution Timeline: We will review and respond to your dispute within 10 business days.
  3. Arbitration: If unresolved, disputes may be escalated to arbitration in accordance with the laws of Punjab, India.

8. Important Notes

  • Refund Currency: Refunds will be processed in the same currency as the original transaction. Exchange rate variations may apply.
  • Refund Timing: Refund processing times may vary based on your bank or payment processor.
  • Service Suspension: If you have unpaid invoices or disputes, Thinkscoop Technologies reserves the right to suspend services until the matter is resolved.

9. Amendments to the Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting on our website, and it is your responsibility to review the updated terms periodically.

10. Governing Law

This policy is governed by and construed in accordance with the laws of Punjab, India. Any disputes shall be resolved in the courts of Punjab, India.

11. Contact Information

For refund or cancellation inquiries, contact us at:

12. Frequently Asked Questions (FAQs)

Q1: Can I get a refund if I change my mind?

Refunds are not provided for “change of mind” once services have commenced. Refer to Section 2.2 for details.

Q2: How do I cancel a subscription?

You can cancel a subscription by emailing [email protected] with your account details and cancellation request at least 15 days before the billing date.

Q3: What happens if my refund request is denied?

If your refund request is denied, you may escalate the issue to dispute resolution as outlined in Section 7.

Q4: Are setup fees refundable?

Setup fees are generally non-refundable unless stated otherwise in your service agreement.

[email protected]