Microsoft Dynamics 365

Get more out of Dynamics 365. Clean integrations, Power Platform apps, and Copilot where it earns its place.

Disconnected systems and manual work slow your team down. We connect Dynamics 365 to the rest of your stack, build the Power Apps and automations that remove busywork, and add Copilot where it genuinely helps, working alongside your existing partner where you have one.

Business KPI dashboard on a screen

The senior engineers behind this have delivered inside real enterprise environments

Our platform work is delivered by senior engineers with production experience across complex, regulated enterprises. Explore the engagements behind these numbers.

AI-augmented, not AI-washed

AI on Dynamics, where it earns its place

We are an AI-native engineering team, and we bring that to Dynamics deliberately. Senior engineers, AI-augmented, not AI-washed: Copilot turned on where it saves real time, and custom AI on your Dynamics data where native features stop.

See AI we have shipped in production

AI-augmented delivery

Our engineers use AI for configuration, migration scripts, and test coverage, and review every line themselves. You get more shipped per week without handing judgment to a model.

Copilot, configured honestly

We turn on Dynamics Copilot for the routine lookups and drafting where it saves time, such as invoice lookups, order history, and record summaries, and leave it off where it would mislead.

Custom AI on your Dynamics data

Where native Copilot stops, we build retrieval and agents grounded in your Dataverse and Dynamics data, with citations and human review. That is the same discipline behind our production AI work for EY, Hindustan Unilever, and Booking.com.

Capabilities

Dynamics 365 modules we work across

Configured to your operating model, and connected to the systems around them.

01

Finance

The core financial management app in Dynamics 365, covering general ledger, accounts payable and receivable, fixed assets, cash and bank, budgeting, and financial reporting across multiple legal entities and currencies. We configure it to your chart of accounts and close process, then wire it into the systems that feed it.

  • Configure chart of accounts, financial dimensions, posting profiles, and multi-entity, multi-currency ledgers to match your close
  • Build subledger and bank integrations from billing, payment, and tax providers so journals post automatically instead of by hand
  • Set up financial reporting, allocations, and consolidation, and expose the numbers in Power BI for finance and board packs
02

Supply Chain Management (Operations)

The operations app for procurement, inventory, warehouse, production, and planning, running the physical and cost side of the business against the same ledger as Finance. We configure the modules you run on and connect them to the warehouse, logistics, and product systems around them.

  • Configure procurement and sourcing, inventory and costing, and master planning to your operating model rather than a template
  • Set up warehouse management and the Warehouse Management mobile app, and integrate barcode, scanner, and 3PL or carrier systems
  • Connect production, quality, and demand signals so planning, purchase orders, and stock stay in step with real demand
03

Sales

The CRM app for lead and opportunity management, quoting, pipeline, and forecasting, built on Dataverse and connected to Finance and Supply Chain for a quote-to-cash view. We configure it to how your team actually sells and connect it to the systems that own price and inventory.

  • Configure lead and opportunity flows, product catalog, price lists, and quote-to-order so sales and fulfillment read the same data
  • Build pipeline and forecast views, business rules, and sales automation with Power Automate to remove re-keying
  • Integrate an existing CRM such as Salesforce or HubSpot where you are not replacing it, and sync accounts and orders cleanly
04

Customer Service

The case and service management app covering queues, SLAs, entitlements, knowledge base, and omnichannel support, on the same Dataverse platform as Sales. We configure the service model and connect it to the product and account data agents need to resolve cases.

  • Configure case routing, queues, SLAs, and entitlements to your support tiers and response commitments
  • Set up the knowledge base and, where it earns its place, Copilot draft responses and case summarization grounded in your data
  • Integrate telephony, email, and product or billing systems so agents see the full account without leaving the case
05

Power Apps and Power Automate

The low-code layer of the Power Platform for building custom apps on Dataverse and automating flows across Microsoft 365 and third-party systems. We use it to replace the spreadsheets and manual handoffs that sit between your Dynamics modules and the rest of the business.

  • Build canvas and model-driven Power Apps on Dataverse for the workflows Dynamics does not cover out of the box
  • Automate approvals, notifications, and cross-system updates with Power Automate cloud flows and connectors
  • Extend the platform with custom connectors and Azure Functions where a flow is not enough, and document what we build
06

Copilot and Dataverse

Copilot is the AI assistance built into Dynamics 365 for routine lookups and drafting, and Dataverse is the shared data platform every app runs on. We configure Copilot against your data where it saves real time, and model Dataverse so apps, reports, and integrations read from one clean source.

  • Configure Copilot for routine queries such as invoice lookups, order history, and record summaries, and leave it out where it does not help
  • Model Dataverse tables, relationships, and security roles so Finance, Sales, and Operations share one governed source
  • Build custom AI on top of Dynamics data with the same rigor as our production AI work when native Copilot is not enough

What we do with Microsoft Dynamics 365

Where senior engineers and AI-augmented delivery add the most value

01

One connected view across finance, sales, and operations.

We configure Dynamics modules to your operating model, not a template, and connect them so finance, sales, and operations read from one source instead of reconciling spreadsheets.

Finance to fieldConfigured to youOne source of truth
Modern enterprise office workspace
01

02

Power Apps and Copilot remove the manual work.

Custom Power Apps and Power Automate flows replace the spreadsheets and re-keying between systems. We add Copilot for the routine lookups where it saves real time, and leave it out where it does not.

Power AutomateNo-code extensionsCopilot where it helps
Financial data and charts on a screen
02

03

Integrations that hold, not a one-off script.

Your ERP, CRM, billing, and product talk to Dynamics through maintained, event-driven integrations. Data flows once and your teams stop syncing by hand.

API and event-drivenMaintainedNo manual sync
Network fiber patch panel and cabling
03

Use cases

What we solve

Common Microsoft Dynamics 365 scenarios we take on, and what we build for each.

01

Finance close reconciled and automated

Month-end runs on spreadsheets and manual journals from billing and payments. We integrate the feeding systems into Finance and build the reporting so the close is faster and the numbers reconcile to source.

02

Warehouse and 3PL in sync

Stock counts drift because the warehouse and Dynamics update separately. We configure Warehouse Management, connect scanners and the 3PL or carrier, so inventory and orders reflect what is actually on the floor.

03

Quote to cash on one platform

Sales quotes in one system and fulfillment reads another, so orders and pricing fall out of step. We connect Sales, Finance, and Supply Chain so a quote becomes an order, an invoice, and a shipment without re-keying.

04

Existing CRM connected to Dynamics

You run Salesforce or HubSpot for sales but need orders and revenue in Dynamics. We build a maintained, event-driven integration so accounts, orders, and financials stay consistent across both.

05

Operational reporting the board trusts

Leaders wait on exports and reconcile figures by hand because reporting is scattered. We model Dataverse and build Power BI so finance and operations dashboards read live from Dynamics.

Connects to your stack

Maintained, event-driven integrations, not one-off scripts

Salesforce and HubSpot CRMAzure Data Lake and SynapsePower BI and Power PlatformExisting ERP and billing systemsSharePoint and Microsoft 365Dataverse and Azure servicesPayment, tax, and banking providersWarehouse, 3PL, and logistics systems

What you get

Concrete deliverables, and full ownership of your IP

  • Fit-gap analysis and phased rollout plan
  • Configured Dynamics 365 modules mapped to your process
  • Power Apps and Power Automate flows
  • Validated, reconciled data migration
  • Maintained integration endpoints and documentation
  • Admin and end-user training
  • Handover docs and full source ownership

How we deliver

Four phases, from scoping to handover

01

Fit-gap and scope

We map your current systems and processes, agree the highest-value scope, and detail a phased plan with minimal disruption.

  • Current-state systems and process map
  • Fit-gap analysis with prioritized, phased scope
  • Solution design, data model, and integration plan
02

Configure and integrate

We configure the modules in scope, build the Power Apps and automations, and wire up integrations via APIs and Dataverse.

  • Configured modules mapped to your operating model
  • Power Apps, Power Automate flows, and Dataverse schema
  • Integration endpoints built via APIs and Dataverse
03

Migrate and validate

Data is migrated and reconciled against source totals, tested, and signed off before anyone relies on it.

  • Repeatable migration pipelines from source systems
  • Reconciliation reports matching source totals
  • Test results and sign-off before cutover
04

Go-live and handover

We support the go-live, stabilize, document everything, and hand over to your team with training.

  • Stabilized production go-live with cutover support
  • Build documentation and admin runbooks
  • Train-the-trainer sessions and source handover

Ways to engage

Start small and scoped, or run a full engagement. Priced up front.

Scoped pilot

Scoped, fixed fee

3 to 5 weeks

One module or one integration proven end to end, so you see the value before committing to a wider rollout.

Module or integration project

$60k to $200k typical

8 to 16 weeks

Configure the Dynamics modules in scope, build the Power Platform apps, and wire up the integrations and reporting.

Embedded Dynamics pod

Scoped monthly

Rolling, minimum 3 months

Ongoing senior capacity to extend, integrate, and maintain your Dynamics and Power Platform estate alongside your team.

Where this fits

Financial ServicesManufacturingDistributionProfessional Services

Design partner program

Be an early client, on your terms

We build the AI, integration, and reporting layer on top of enterprise platforms, backed by senior engineers who have delivered inside environments like EY, Hindustan Unilever, and Booking.com. For a small number of early clients on each platform, we run a scoped, fixed-fee pilot: we prove the one integration or AI use case that matters most to you, you keep full code and IP ownership, and you get direct founder involvement throughout.

  • Scoped, fixed-fee pilot with one clear success measure
  • Senior engineers, AI-augmented, full code and IP ownership
  • Direct founder involvement, start to finish
  • Early-client pricing in exchange for a reference once you see results

Built for procurement

The IP, security, and legal basics enterprise teams check for, in writing.

Trust and security standards
  • Full IP transfer, code is yours from day one
  • Mutual NDA before the first technical call, client NDAs executed within 24 hours
  • SOC2 Type I in progress, security review on production deployments
  • GDPR-ready for teams with EU operations or customers

Frequently asked

Questions about working with us on Microsoft Dynamics 365

Ready to talk it through?

Tell us what you want Microsoft Dynamics 365 to do, and we will scope an honest first engagement.

Ready to build
something real?

Every week without the right software is a week your team works harder than they need to. Tell us what you're building. We'll tell you how fast we can ship it.

  • 01

    Response within 4 hours, not days

    We read every message personally.

  • 02

    Free 30-min scoping call, zero sales pitch

    We will tell you if we are the right fit, and if not, who is.

  • 03

    Clear scope and timeline before any commitment

    No surprises. You know exactly what you are getting.

The Thinkscoop engineering team

The team behind your next build

Tell us about your project

We reply within 24 hours with a straight perspective on scope and approach.

No spam. No cold calls. We reply within 24 hours (weekdays).

EYBooking.comAccentureDeloitteKPMGHindustan UnileverPixis
SOC2 Type I In Progress
Code ownership, IP transfer, NDAs and security review standard on every engagement