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ThinkscoopBusiness Applications
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Thinkscoop Business Applications
Implementation, integration and AI agents on the platforms your business already runs on.

Applications

  • Finance and supply chain
  • Customer engagement
  • Salesforce
  • Enterprise ERP and HCM

Build and run

  • Cloud and DevOps
  • Integration and custom development
  • Migration services
  • Managed services and support
  • Security and governance

The practice

  • All services
  • Platforms
  • Industries
  • Multi-country and localisation
  • How an engagement runs
  • Delivered work
  • Insights

Talk to us

  • Start a conversation
  • contact@thinkscoopinc.com
  • +91 172 521 5050
  • Trust and security
  • About the practice
  • Questions and answers

Registered entity

Thinkscoop Technologies LLP
40C, Aero Arcade, G-Block, Aerocity Near International Airport, Mohali, Punjab 140603, India
+91 172 521 5050 · contact@thinkscoopinc.com

Building software since 2017. Team based in India, working with clients across the United States, Australia and the Middle East. We hold no offices outside India and do not claim any.

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Business Applications/What we do/Customer engagement

Customer engagement

Sales, service and field operations on one record, so the customer stops repeating themselves.

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What an engagement delivers

  • A single customer record across sales and service
  • Field jobs scheduled against real capacity
  • Case handling with the history attached
  • Pipeline reporting that reconciles to finance

What is in scope

  • Process mapping across sales, service and field before any configuration
  • Entity and record model designed so one customer is one record
  • Sales pipeline, case management and scheduling configured to your process
  • Integration to the ERP so pipeline and revenue reconcile
  • Data migration from the existing CRM with duplicate resolution
  • User enablement and adoption tracking after go-live

How we deliver it

01

Fit-gap and scope

We map the systems and processes you have now, agree the scope worth doing first, and put a phased plan against it.

  • Current-state systems and process map
  • Fit-gap analysis with a prioritised, phased scope
  • Solution design, data model and integration plan
02

Build and integrate

We configure and build what is in scope, then wire it to the systems either side of it.

  • Configured platform mapped to how you actually operate
  • Apps, automations and extensions built and reviewed
  • Integration endpoints with error handling and retries
03

Migrate and prove

Data is migrated and reconciled against source totals, then tested and signed off before anyone relies on it.

  • Repeatable migration pipelines from the source systems
  • Reconciliation reports matching source totals
  • Test results and sign-off before cutover
04

Go live and hand over

We run the cutover, stabilise it, document what was built and hand it to your team.

  • Cutover support and a tested rollback plan
  • Build documentation and admin runbooks
  • Train-the-trainer sessions and full source handover

Ways to start

Order of magnitude, not a quote. We will not price your programme before we have read your configuration, but you should be able to tell from these whether we are in your range before you spend a meeting finding out.

Scoped assessment

2 to 3 weeks

$8k to $15k

We go through the estate and the processes around it, and come back with the gaps, the options and what each one costs to close. You own the output whether or not we do the work.

Project

8 to 16 weeks, phased

$40k to $200k, by platform

A defined piece of work with a fixed scope, a named team and a go-live date: a module, a migration, an integration set or a reporting layer. Where the work sits inside one country and one operating model, this is usually the right shape and the cheapest way to prove the platform.

Programme

9 to 18 months, phased in country waves

From $350k

A multi-entity or multi-country rollout run with programme governance: a global template designed once, then deployed in country waves with the localisation, statutory reporting and tax obligations sequenced ahead of each go-live. It comes with a programme lead, a template change process and a deployment lead per wave, because a rollout of this shape fails on governance long before it fails on configuration.

Embedded pod

Rolling, minimum 3 months

$14k to $28k per month

Ongoing senior capacity that sits inside your programme under your delivery lead, extending and maintaining the estate alongside your own team.

Questions we get asked

Our CRM data is a mess. Do we clean it first?

No. Cleaning it in the old system usually means doing it twice. We profile it, agree the rules, and resolve duplicates and gaps as part of the migration, with the results reviewed before cutover.

Can this coexist with an existing Salesforce org?

Yes, and it often has to. We build a two-way sync with a clear system of record for each field, so the two do not fight over the same data.

How do you stop it becoming shelfware?

Adoption is a scope item, not an afterthought. Configuration follows the process people already run, and we track usage after go-live so the gaps surface while we are still there.

What this covers

  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Customer Insights
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Related

Also in business applications

Finance and supply chainModernise finance, operations and the supply chain on connected ERP, with a legal entity, localisation and statutory reporting per market where the group needs it.SalesforceImplementation, custom development and agent builds on Salesforce, including work alongside an existing Dynamics estate.Enterprise ERP and HCMWork across the wider enterprise estate, including the platforms that sit either side of a Dynamics or Salesforce core.

Tell us what the system is costing you.

Bring the process that is breaking and we will tell you what it takes to fix it, including when the answer is not a project.

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